سياسة الاستبدال و الإسترجاع

Return or exchange policy: The exchange period is three days from the date of receipt of the order. The return period is three days from the date of receipt of the order. Exchange: We can be contacted via WhatsApp within three days from the date of receipt of the order on the condition that the product is in its original condition, and a video or picture is attached showing the condition of the product (the outer packaging has not been opened). The customer bears the shipping cost. Return: We can be contacted via WhatsApp within three days from the date of receipt of the order on the condition that the product is in its original condition, and a video or picture is attached showing the condition of the product (the outer packaging has not been opened). The customer bears the shipping cost, which will be deducted when refunding the amount. In case of an error by the store in one of the products, such as receiving a different product than ordered, the customer will be compensated and their issue resolved as quickly as possible on the condition that: We can be contacted via WhatsApp within three days from the date of receipt of the order. We are provided with a clear video and picture of the defective product to upload to the store management for approval of compensation. The store has the right to cancel the order and refund the full amount paid by the customer if the product is unavailable or if there is a technical problem. If the customer wishes to return products for any reason (and the outer packaging has been opened), the return request will be rejected because the product was not in its original condition, noting that this policy followed by Roko is in accordance with the Ministry of Commerce's policy regarding perfumes and cosmetics. The product return process by the shipping company takes from 3 to 8 days. The process of refunding the amounts takes from 7 to 14 days.